Metro Blinds COVID-19 Response2020-06-02T17:35:24+00:00

COVID19 Response

We are excited to announce that, as of Monday, 5/4/2020, we will resume operations on a limited basis (as outlined below). However, please know that we are not “out of the woods” yet and all still need to be vigilant to protect our community. We’re all in this together!

 

1. Showroom Hours and Operations

  • Our showroom is now open Monday through Friday from 8:30 to 5:30.
  • We are limiting showroom traffic to 2 sets of clients/families at a time.
  • We request that all clients and staff wear a face mask at all times while in the showroom.  Masks are provided if needed.
  • Hand sanitizer is provided at front door. Please use it before touching any samples or displays.
  • Additionally, Metro Blinds staff will be taking the following precautions:
    • Disinfect all high contact surfaces such as door knobs, desks and table surfaces, etc.
    • Sanitize and wash hands on a regular basis.
    • Maintain distance between other staff members and isolate work spaces as much as possible.

2. Sales Consultations (In-Home and Virtual)

  • All new window treatment inquiries will begin with a virtual consultation either by phone or video call.  Please call our office and we will be happy to connect you with one of our experienced consultants.
  • For in-home consultations, clients and staff should take the following precautions during the appointment.
    • Maintain a distance of 6′ apart at all times.
    • We ask that clients and consultants wear a face mask at all times during the appointment.
    • Consultants will demonstrate products and samples so that clients can remain “hands-off”.
    • We ask that all furniture or other items be moved away from windows that we will be measuring.

3. Installations and Service Calls

  • Please note that longer lead times may be common due to shipping delays, a backlog of appointments, and additional constraints on our installers and staff.  We thank you for your patience.
  • Clients and installers should maintain a distance of 6′ apart at all times.  If possible, we recommend clients to wait in another area of the home while we complete the installation or service.
  • We ask that clients and installers wear a face mask at all times during the installation appointment.
  • We ask that all furniture be moved away from areas where we will be working before we arrive.

4. In-Shop Repairs – Curbside Service

  • Metro Blinds will continue to honor our warranty on all products purchased through us.  If the product was purchased elsewhere, please call our office and we can point you in the right direction.
  • For repairs on products purchased through Metro Blinds, we are offering a curbside drop-off and pick-up service.
    • Once, in our parking lot, please call our main showroom number and speak with one of our staff.
    • We will come out to your vehicle, inspect the product, speak with you about the repair and then take the product inside for you.
    • Once the product is repaired, usually anywhere from 2 days up to 2 weeks, we will call you to pick-up your product.
    • For pick-up, please call our showroom and we will send a staff member out with your product and load it in your vehicle for you.

5. Parts Sales – Curbside Service

  • We carry a variety of parts and hardware for window treatments.
  • For parts sales, we are offering curbside service.
    • Once, in our parking lot, please call our main showroom number and speak with one of our staff.
    • We will come out to your vehicle, assess your needs and provide the part sale if we can.